Our Policies

To all our valued clients;

Here at ReNew, we value you and the time you take to come see us. We strive, to the best of our ability, to always book you in for your appointments at your requested date and time. In our goal to guarantee appointment times, we do ask you to call 24 hours in advance to cancel.

Consultation Cost:

Commencing November 1^st, 2022, when you schedule a consultation, a $75 deposit will be collected when booking with the RN or a $50 deposit when booking with an Aesthetician. This payment will be taken via credit card or e-transfer, in order to hold your appointment time. Should the consultation be cancelled without proper notice of 24 hours, this deposit will be non-refundable and not eligible to be used towards services. Should the consult appointment be kept and a further service booked, the deposit will be put towards that treatment. The deposit will only be put towards your service and not any product purchase. 

Cancelled and re-scheduled appointments

Proper notice during regular business hours must be provided. Sundays are not considered business days and are not eligible to be included in the proper notice periods. A cancellation notification email and voicemail will not be considered as received unless a confirmation of cancellation is received from ReNew staff.

• Appointments booked for 1 hour or less: Proper notice for cancellation or rescheduling is a minimum of 24 hours before the scheduled appointment. A cancellation fee of $25.00 plus HST will apply to those appointments cancelled without proper notice.

• Appointments booked for more than 1 hour: Proper notice for cancellation or rescheduling is a minimum of 24 hours. A cancellation fee of $50.00 plus HST will apply to those appointments cancelled without proper notice.

IMPORTANT: All cancellation fees need to be paid prior to rebooking.

• Please try to arrive 10 minutes prior to your appointment or consultation to allow you to complete the required documentation.
  

• Although we will do our best to accommodate you, arriving late for your appointment may result in your appointment time being reduced or you may be required to rebook for another day. If the appointment needs to be rescheduled due to a late arrival or missed appointment, your account will be charged the corresponding cancellation fee:

Non-refundable fee of $25 plus HST for those appointments scheduled for 1 hour or less, and $50 plus HST for those appointments scheduled for more than 1 hour.

Inclement Weather

ReNew will waive cancellation charges in the event of inclement weather, which will be assessed by official school bus cancellations, either in the Waterloo region or in the client’s area of residence for out of town clients.

Clients Missing More than One Appointment 

Clients having missed 2 consecutive appointments will be required to provide full pre-payment of their next appointment, which will be non-refundable, in order to secure the next appointment. After 3 prepaid appointments, the client’s account will return to regular status.

Filler Policy

Also now in effect is a $50 injection fee, should touch-ups be required following the initial filler purchase and appointment. This will not impact the price of the filler, only for subsequent touch-ups required from a syringe kept on file.

Gratuities

Please feel free to reward your specialist for a job well done. Gratuities may be left at the reception desk.

If you have any questions or concerns, please do not hesitate to contact us – we are here for you!