To all our valued clients;
Here at ReNew, we value you and the time you take to come see us. We strive, to the best of our ability, to always book you in for your appointments at your requested date and time. In our goal to guarantee appointment times, we do ask you to call 24 hours in advance to cancel.
When you schedule a consultation, a $75 deposit will be collected when booking with the RN or a $50 deposit when booking with an Aesthetician. This payment will be taken via credit card or e-transfer, in order to hold your appointment time. Should the consultation be cancelled without proper notice of 24 hours, this deposit will be non-refundable and not eligible to be used towards services. Should the consult appointment be kept and a further service booked, the deposit will be put towards that treatment. The deposit will only be put towards your service and not any product purchase.
Cancelled and re-scheduled appointments
As we have recently had an abundance of no shows and less than 24 hour cancellations, our cancellation/no show policy has been updated. Your appointment time is reserved just for you! A late cancellation or a no-show or missed appointment leaves a gap in our day that could in fact have been filled by another client. As such, we require a minimum of 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice will be charged a cancellation fee of $50 for a half hour appointment missed and half the appointment cost if more than 1 hour is booked for you. Clients who do not show up will be charged the full cost of their missed appointment. We have been understanding and empathetic in the past but due to recent events, we unfortunately have had to implement this new policy.
IMPORTANT: All cancellation fees need to be paid prior to rebooking.
Please try to arrive 10 minutes prior to your appointment or consultation to allow you to complete the required documentation.
Although we will do our best to accommodate you, arriving late for your appointment may result in your appointment time being reduced or you may be required to rebook for another day. If the appointment needs to be rescheduled due to a late arrival or missed appointment, your account will be charged a cancellation fee.
ReNew will waive cancellation charges in the event of inclement weather, which will be assessed by official school bus cancellations, either in the Waterloo region or in the client’s area of residence for out of town clients.
Clients Missing More than One Appointment
Clients having missed 2 consecutive appointments will be required to provide full pre-payment of their next appointment, which will be non-refundable, in order to secure the next appointment. After 3 prepaid appointments, the client’s account will return to regular status.
A $50 injection fee will apply, should touch-ups be required following the initial filler purchase and appointment. This will not impact the price of the filler, only for subsequent touch-ups required from a syringe kept on file.
If you have any questions or concerns, please do not hesitate to contact us – we are here for you!
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